To help assure on-time delivery during a busy holiday, please place your order at least 2 days prior to holidays like Valentine's Day and Mother's Day. We are not able to provide timed deliveries during these busy holidays. Normally, all business deliveries are made before 5:00 pm and residential deliveries before 7:00 pm.
We are closed on the following holidays New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
Same Day Delivery
Usually, if you order by 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For same day service on the weekend please order by 11:00 am on Saturday.
We are unable to guarantee delivery at a specific time. You many request a time frame in the comments / instructions box when ordering, and we will do our best to accommodate your request.
Normal delivery times are 9am-5pm daily. During major holidays such as Valentine's Day and Mother's Day we offer extended hours and delivery times, call to verify.
These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know so that you can make other arrangements or have something sent to the home of the family. If you do not know the exact address of the funeral home we will look it up for you. We always contact the funeral home to verify the time and date of the service and make arrangements for the flower delivery. This will ensure that your order will be delivered at the appropriate time.
Most schools do not accept deliveries for students. Any deliveries for school staff or employees will be delivered to the main office.
We are unable to deliver flowers to a P.O. Box or an A.P.O. address.
If no one is home
Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place or with a neighbor. We will always attempt to reach the recipient to let them know we have made the delivery. Otherwise, we may attempt to contact the recipient to schedule a more convenient time for delivery. If an order becomes undeliverable due to circumstances beyond our control, you may be held fully liable for the entire purchase.
If the recipient's address is incorrect and delivery was attempted to the address, there may be $10 address correction fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. We are unable to cancel or change orders that have already been created, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately. All changes or cancellations MUST be verbal.
Recipient may be contacted
In some cases, such as gated communities, we may need to contact the recipient to ensure s/he will be home to accept the delivery.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, or any location where the recipient cannot accept the arrangement personally. We cannot be held responsible for missing, damaged or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery for any reason, you may be held fully liable for the cost of the gift and delivery charges.